Responsible Gambling Policy

At Spinmacho we are committed to safer gambling and to helping players keep their play fun and under control. We aim to provide clear guidance and tools so customers can make informed choices about how much time and money they spend. If you ever feel gambling is becoming a problem, we encourage you to act early and use the available support options.

Our player protection principles

We believe in clear information, easy access to controls and prompt support. We will treat requests to limit or close accounts seriously and without judgement. Our approach is centred on player safety, confidentiality and practical steps to reduce harm.

Activity-control tools

We provide a range of tools designed to help you manage activity on your account. Depending on your account and jurisdiction, these may include setting deposit limits, loss limits, session reminders, temporary time-outs and full account closure. If a tool is not visible in your account, please contact our support team for assistance.

Deposit limits

You can choose whether to limit how much you deposit over a day, week or month. Limits are intended to help keep play within a budget you control. Changes to deposit limits may take effect immediately or after a short processing period; any waiting period will be shown when you make a change.

Loss limits

Loss limits allow you to cap net losses over a set period. These limits work alongside deposit limits to give an additional layer of control. If you reach a loss limit, you will be prevented from making further deposits or wagers until the limit period ends or the limit is adjusted.

Time limits and session controls

Session reminders and time-out options help you manage how long you play. You can set a reminder to appear after a chosen session length, take a short break using a temporary time-out, or request a longer break if you need more time away from gambling.

Self-exclusion

If you need to stop gambling for a prolonged period you can request self-exclusion on your account. Self-exclusion will restrict access to your account and can be set for a specified period. For UK customers we also recommend national schemes such as GAMSTOP in addition to any operator self-exclusion.

Signs of problematic behaviour

Early warning signs include chasing losses, neglecting responsibilities, spending beyond means, borrowing to gamble and hiding activity. If you or someone close to you shows these signs, take action sooner rather than later and consider limits, time-outs or help from a support organisation.

Tips for maintaining control

Set a budget before you play, use deposit and loss limits, schedule regular breaks, avoid gambling when upset or impaired, and do not use gambling to solve financial problems. Keep payment details secure and review activity in your account regularly.

Professional help and support organisations

If you need further support, contact the National Gambling Helpline on 0808 8020 133. You can also seek advice from GamCare and GambleAware, or your GP for local services. These organisations offer confidential guidance, assessment and practical support.